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Subscription cancellation

How do I cancel my Climbing Training Plan+ or Flexibility Training Plan subscription?

 

For detailed LatticePlan subscription, cancellation and refund information, please click here.

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The following plans are a subscription service and require an advanced notice of your cancellation:

  • Climbing Training Plan+ (formally named Performance Plans)

  • Flexibility Training Plan

For information about cancelling or receiving a refund on your Climbing Training Plan, please see this article. 


How to cancel your Climbing Training Plan Plus and Flexibility Plan subscription

To cancel your subscription, please fill in our Cancellation Notification Form.  This form can also be found in the Lattice Training app by clicking the profile icon (bottom right corner of the app), Help & Support and subscription cancellation in the drop-down menu. 

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A notice of cancellation will then be sent to the support team. They will get back to you in around 1-3 working days with confirmation or any questions and next steps. Your coach will also be notified, but please feel free to message them in the app to let them know. 

If you need support in the meantime, please message your coach in the app or get in touch. 

Cancellation notice 

For our Climbing Training Plan PLUS and Flexibility Training Plan services, you will need to provide at least 4 weeks' notice of your cancellation before the end of your 12-week training block. If you miss this deadline, you may be required to continue your training for another 12-week block.  Further details can be found in the terms and conditions included in your welcome email. You can also refer to our cancellation policy or get in touch so we can help further.

LatticePlans require no advanced notice of cancellation; however, how you manage and end your subscription will depend on your payment method. Read more.


Minimum sign-up period

As of May 13 2024, Climbing Training Plan+ & Flexibility Training Plans require a minimum sign-up period of 14 weeks (this includes a 2-week Discovery Phase). 

 

What if I get injured?

There may be extenuating circumstances outside of your control, which means you have to cancel your plan early. Please don't worry, there is always something we can do to support you. Please get in touch so we can discuss what the best option is for you.

 

LatticePlan cancellation

Apple iOS and Android users can cancel their LatticePlan subscription via the app stores. Those who purchased through the Lattice website can cancel via our payment partner, Paddle. 

Click here for detailed LatticePlan subscription, cancellation and refund information.

 

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